Altair OS
Privacy Policy
Effective August 8, 2026
Altair OS is field-service management software. This policy explains what we collect, why we collect it, and what we do with it when you use altair-op.com and app.altair-op.com. The short version: your business data belongs to you, and we never sell it.
What we collect
Account information. Your name, email address, and password (stored as a secure hash — we never see or store your plain-text password).
Company workspace data. What you and your team enter to run your business: company profile, customers, jobs, estimates, invoices, payments, expenses, time entries, technicians, schedules, notes, and uploaded files like receipts and photos.
Usage information. Basic technical logs (IP address, browser type, pages visited, errors) used to keep the service secure and reliable.
How we use it
We use your data to provide the service — running your dispatch board, generating your invoices, sending the notifications you configure — and to fix problems, prevent abuse, and improve the product. We do not sell your data or your customers' data. Ever.
Who processes it
We rely on a small set of infrastructure providers to run Altair OS: Supabase (database and file storage), Vercel (application hosting), Stripe (payment processing — card details go directly to Stripe and we never store card numbers), OpenAI (powers optional AI drafting features, using only the content needed to generate the draft), and Meta (only if you connect your Facebook Page or Instagram account, and only to publish the posts you approve). Each provider processes data solely to deliver their service to us.
Your customers' data
You may store your own customers' contact details and service history in Altair OS. That data is yours: we process it only by operating the software on your instructions, and we never contact your customers or use their information for our own purposes.
Retention and deletion
Your data stays in your workspace while your account is active. If you cancel, you can export your data first; we delete workspace data within 60 days of account closure, except where the law requires us to keep records longer.
Security
Access to production systems is limited and authenticated. Data is encrypted in transit (TLS) and at rest by our infrastructure providers. Connected-account tokens (like your Facebook Page connection) are stored encrypted.
Your choices
You can update your company profile and settings at any time, disconnect social accounts at any time, and request a copy or deletion of your data by emailing us.
Contact
Questions about this policy: altairhvac@gmail.com. We'll post any material changes to this page and update the effective date.